1) How much will debt recovery cost me?

• Employing First Debt Recovery as your debt collection agency of choice means that you are joining a company who treat each client as an individual. We recognise the need to differentiate between separate debt recovery cases, seeing them for what they are, and our fees reflect that. The fees you will be charged is calculated based on several determining factors and vary from client to client.

2) How long will the process take?

• Each debt recovery case is different and that means that we cannot give a guaranteed timescale. We do not want to make any misleading statements with regards to the time it will take for the process to complete from start to finish but our expert collection team will work to recover your debt in the shortest possible time.

3) Are court and bailiff costs included?

• Court and bailiff costs are not included in your initial fees. Of course we never envisage that the process of your debt recovery will need to be settled by instructing bailiffs or in a court of law but, if this does happen, these costs are additional as it is impossible to factor such eventualities into the original fee and, of course, if we included these costs in the fee and the debt was recovered before bailiffs or the courts were required you would then have to question why you were charged.
• It is important to remember that, if you do have to take your claim to court and are successful, is that the judge will more than likely award costs to the creditor (you) which will have to be paid, on top of the original debt, by the debtor.

4) Do you only offer a ‘No Win, No Fee’ service?

• First Debt Recovery offer a variety of bespoke debt recovery packages designed to best meet the needs of each individual client be it an individual, a sole trader or a multi-national business. As market leaders we are aware that one debt recovery package may be ideal for a larger business but no use at all to a sole trader, as that is the case we work hard to create packages that suit all budgets and requirements. All of our debt recovery packages are no win, no fee as there are no commission charges unless the money is recovered successfully.

5) Do your services only cover business to business debt recovery?

• No, we can also recover unregulated personal debts as long as you can prove that there was an agreement and you can prove your debtor has reneged on the agreement.

6) My company debts are over 3 years old shall I write them off?

• Definitely not, we can still collect debts for you that are up to six years old.

7) I don’t know where my debtor is, can you still help?

• Yes, we offer a skip tracing service to locate absconded debtors.

8) What can you offer me that other companies can’t?

• Peace of mind. By joining First Debt Recovery you can rest assured that your case will be dealt with efficiently and in a professional manner.
• We don’t simply make one phone call and send a few letters we work hard to recover money owed to you in the shortest time possible.
• You can add First Debt Recovery to your terms and conditions for the duration of your membership which may deter any future clients/customers from missing payments and falling into debt with your company.
• For all of your commercial clients we also offer a credit checking service that enables you to check the viability of new clients before you offer them credit.